Steps:
1. Confirmed device setup
– Asked the user if they were using a laptop or desktop.
2. Checked monitor connection type
– Asked if the external monitor was connected via built-in port, HDMI, or DP.
3. Opened Display Settings
– Navigated to Settings > System > Display on the laptop.
4. Adjusted display mode
– Clicked on “Extend these displays” from the dropdown menu.
5. Clicked “Detect” to search for external monitor.
6. Advised user to check physical setup
– Asked the user to ensure the monitor was powered ON.
– Confirmed the input source on the monitor was set to DP.
– Instructed the user to replug the DisplayPort cable securely on both the laptop and the monitor.
7. Retried detection
– After checking the cable and monitor input, clicked “Detect” again.
– Display was detected successfully (if working).
8. Provided alternative advice (if issue persists)
– Suggested trying an HDMI cable or another DP cable.
– Recommended testing with a different monitor if available.